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Do you have an Idea?

10 Mar 2016 / Written by  / News

Right IT Services Ideas

“The IdeaExchange leverages the power of YOU, our user community.”
By Salesforce at IdeaExchange Overview & Status Definitions

Since day one, the keyword for Salesforce has always been Innovation. But it’s easier to talk about innovation, than actually to put it to practice…

How do you make sure that your employees, your company is focused on innovation? How to ensure that you are always a step ahead of your competitors? There may be good will to do it, but you need to grow that culture!

That is one of the reasons why Salesforce created the Idea Exchange. A so simple concept and maybe because of that so powerful and efficient. What better way to continue adding value to your product than by collecting improvement actions from your customers and partners?

And, because another principle from Salesforce is to share its success, if you are a Salesforce customer, you can also use Ideas for your own purpose.

At Right IT Services, we found this interesting, but not enough…

Right IT Services Ideas

“The IdeaExchange leverages the power of YOU, our user community.”
By Salesforce at IdeaExchange Overview & Status Definitions

Since day one, the keyword for Salesforce has always been Innovation. But it’s easier to talk about innovation, than actually to put it to practice…

How do you make sure that your employees, your company is focused on innovation? How to ensure that you are always a step ahead of your competitors? There may be good will to do it, but you need to grow that culture!

That is one of the reasons why Salesforce created the Idea Exchange. A so simple concept and maybe because of that so powerful and efficient. What better way to continue adding value to your product than by collecting improvement actions from your customers and partners?

And, because another principle from Salesforce is to share its success, if you are a Salesforce customer, you can also use Ideas for your own purpose.

At Right IT Services, we found this interesting, but not enough…

According to Manuela Jorge, HR Manager, “ideas is based on the need to, within the team, understand what could transform Right IT into an excellent company to work at! Who better to help us achieve this goal than our own people?”

An ideas’ collecting functionality is not enough if you don’t have the adequate follow up on those ideas… You need to discuss whether an idea makes sense or not… You need to understand impacts of implementing the idea, whether they are financial or organizational… You need to provide feedback to the submitter… You need to get people to submit, comment and vote on ideas, either because it is important for the organization, it is important to each collaborator daily job or simply because it’s fun!

So, our solution was to extend Salesforce ideas with an idea management process, built on Salesforce and supported on idea rating criteria and decision making comitees. This way we were able to motivate people to use ideas, contribute and expect results from it!!!

For Manuela, the final result was “the development of an internal platform, where all workers participate and contribute with their view on how to improve the company’s internal processes and tools. This has become an asset in terms of people and expectations management”.

Want to know more? We are glad to tell you a bit more about what we have done and help you to potentiate Ideas within your organization!

 

Authors 


Manuela Jorge
Field HR Manager
This email address is being protected from spambots. You need JavaScript enabled to view it.



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Last modified on Monday, 19 March 2018 14:36

About us

Right IT Services is a full IT Project delivering provider including IT architecture services, solutions design, software development and testing.

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Rua Odette Saint Maurice

Lote 3B, Edifício L, Piso -1, Escritório A
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