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Lightning Actions

Written by Right IT Services at Dreamforce.

Actions makes the users make tasks faster, with standard and customized actions to enhance the UX in the client side, using the lightning component.

Keynote: Introducing the Commerce Cloud

Written by Right IT Services at Dreamforce.

Get to know the newest Salesforce Cloud!

Faster Innovation: Unified platform, customizable, server side development, responsive ready.

Predictive commerce, with Einstein that can discover, predict and recommend, personalizing the shopping experience to the user.  

Machine Learning that can use a predictable model to show the most relevant products for the users.

Unified experience, with a new Commerce Cloud Store, a POS with real time inventory, with a user jorney and messaging that offers personalized responses, to offer a fast and customized support, with integration to social media.


Leveraging Technology and Best Practices for Customer Adoption and Expansion with Ed Daly, Kelli Kirwin and Allison Pickens

Written by Right IT Services at Dreamforce.

In this session we learn how Cisco is transforming their business around their customers through a global customer success organization, aligned internally on Adopt-to-Expand processes.

To support its process Cisco have 5 Pillars for Customer Success:

  • Customer Lifecycle
  • Customer Risck
  • Value
  • Expansion & Advocacy and Cross-Functional Visibility

The 5 pillars Cisco are combined with its Customer Success Strategies: strategies based in segment and pros of your customers.

All this information are managed through your Customer Success Platform where its primary goal is scale customer management.


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Salesforce Einstein Keynote: AI for Everyone

Written by Right IT Services at Dreamforce.

Salesforce presents its AI platform to deliver smarter solutions.



Developers Keynote

Written by Right IT Services at Dreamforce.

Presented by Debbie Ashyon, Leah McGoween Hare, Emily Rose, Srinivas Tallapragada and Wade Wegner.

  • After build our schema, we have a unique and out of the box UI that can be personalized with custom components, directly downloaded from AppExhange
  • Drag and drop builder 
  • Lightning Data Service, no apex controller!
  • Lightning controllers can be Actions, not only for individual pages
  • Easily build new tabs in the controller
  • Personalized branded UI for the app

Smart Apps with Einstein

  • Train and Predict, data options from Algorithm

Salesforce DX Developer Experience

  • Source driven dev
  • Rapid development  and deploy
  • Open and standard experience
  • Scratch Org, an empty and fully configurable org to development, builiding in different environments
  • Create the org and easily import data to the Scratch Org, via git hub
  • App Builder inside Eclipse, powered by the scratch org
  • Selenium script, Heroku pipelines, among others.



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About Us

Right IT Services is a full IT Project delivering provider including IT architecture services, solutions design, software development and testing.

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